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Refund policy

Last updated: 5 November 2026

14 days, no questions asked

If CapMux isn't right for you, you get a full refund within 14 days of purchase, for any reason or none. This applies to every kind of purchase: a subscription (its first payment or a renewal) and a one-time purchase (1 month, 3 months, 1 year or lifetime). Full means the whole amount you paid, tax included.

How to ask

Within the 14 days, either:

  • write to support@capmux.app from the email address you bought with (or tell us that address), or
  • contact Creem through your receipt email.

No reason needed.

How it is refunded

Purchases on capmux.app are sold by Creem, our merchant of record, so Creem processes the refund, to the original payment method. How soon it shows on your statement depends on your bank or card issuer.

When a purchase is refunded, its licence is deactivated: CapMux stops exporting on the account's computers (a computer that is offline learns it the next time it goes online). Your captions, projects and exported videos stay yours. A refunded subscription ends and doesn't renew.

Subscriptions: cancel anytime

You can cancel a subscription at any time, with the link in your Creem receipt email or by writing to support@capmux.app. Cancelling stops the renewals; your licence keeps working until the end of the period you have paid for. After the 14 days there are no partial refunds for the rest of a period.

One-time purchases

A one-time purchase never renews and nothing more is charged: the licence ends on the last day of its period (a lifetime licence has no end).

One exception

A licence ended because CapMux was used against the acceptable use policy (for example for sexually explicit or illegal content) is not refunded.

Your rights

This policy doesn't limit any right you have as a consumer under the law of the country where you live. Please write to us before disputing a payment with your bank: a refund is quicker, and a disputed payment also deactivates the licence.

See also the terms of sale. CapMux is operated by Stefan Šilić (individual), Novi Sad, Serbia. Questions: support@capmux.app